Help & FAQs

Where do you ship?

We currently offer delivery to the United States and Canada. Standard shipping is free on our current range. Enter your address at checkout to confirm availability for your order.

When will my order arrive?

Orders are prepared by our fulfillment partners, and delivery times depend on the product, shipping origin and destination. Processing and shipping estimates are separate and are not guaranteed arrival dates. We will send tracking when it becomes available. Items in the same order, including the Movie Night Bundle, may arrive in separate packages. Contact us with the product and delivery area if you need an estimate before ordering.

What currency are prices in?

Store prices and checkout are in Canadian dollars (CAD). Your payment provider may apply its own currency conversion or fees.

Is the screen included with the projector?

The projector-only listing does not include a screen. Our Movie Night Bundle includes a white projector with your choice of US, EU or UK plug, a 100-inch foldable screen and a heated hoodie blanket in your chosen colour. A USB power bank is not included.

Which projector plug should I choose?

For a US wall outlet, select the US plug option. EU and UK plug options are also listed. Contact us before ordering if you need to check your setup or device compatibility.

Does the heated hoodie include a power bank?

No. A power bank is not included. Check the measurement images and contact us if you need help with fit or a compatible power source.

How do I get delivery or return help?

Email loomestprojectors@gmail.com or use our contact form. For an existing order, include your order number. For a delivery estimate before purchase, include the product and your delivery area.