Refund policy

Return and refund policy

Loomest does not accept physical returns for a change of mind. Please check the product details, size, colour, and plug option before placing your order. Do not mail items to Loomest, Zendrop, or the address on a shipping label.

Damaged, defective, incorrect, or missing items

If your item arrives damaged or defective, you receive the wrong item, or an item is missing, email loomestprojectors@gmail.com with your order number and a description of the problem. Include clear photos or video showing the issue. For a wrong item, please also include photos of the packaging and shipping label.

Please report damage or defects within 30 days of delivery so we can submit a claim to our fulfillment partner. We’ll review the evidence and, where the claim is confirmed, offer a refund or replacement as appropriate. You generally will not need to send the item back.

If an order contains multiple items, including a bundle, the items may arrive in separate packages. Contact us if tracking does not account for an item or you need help locating a shipment.

Cancellations

Contact loomestprojectors@gmail.com as soon as possible if you need to cancel. An order can be cancelled and refunded before it enters processing. Once processing or shipping has begun, cancellation may no longer be possible.

Refunds

Loomest will notify you when a refund is approved and issue it to the original payment method. Your bank or payment provider may take additional time to post it. Contact loomestprojectors@gmail.com with your order number if you have questions about a refund.

Nothing in this policy limits rights or remedies available under applicable consumer protection law.